Terms and conditions.
By purchasing any BoxcelverLDN product you agree to all terms and conditions.
1. Customer Liability Waiver
You agree that by entering a BoxcleverLDN location, whether you are the paying customer or a guest, you are committing to our T&Cs, must accept our Liability Waiver (via the APP) before any services are booked, and that you are liable for any repercussions resulting from the infringement of our policies.
2. Prepayment
We require all customers to have credit in their account before they book a session.
3. Session Packages Expirations
All packages purchased should be used within the expiration period stated on the product. The expiration period begins from the date of purchase.
4. Gift Cards Expirations
Gift cards do not have an expiration date. Once the gift card has been redeemed, the expiry period corresponding to the Session Packages Expiration (3.) for the redeemed package will commence.
5. Monthly Membership Product Expirations
All product memberships purchased expire at the end of the same month they are purchased. No product is rolled over into a new month.
6. Membership Charge Authorisation
By signing up for a BoxcleverLDN membership, you authorise Box Clever Fitness Ltd to deduct monthly dues from your debit card. The monthly deductions will begin on the date of sign up and continue being charged on the same date of every month.
You understand charges will continue month-to-month until you choose to cancel or freeze your membership, after the minimum term commitment, using the procedures defined below.
7. Membership Minimum Term
BoxcleverLDN monthly memberships have a set minimum term. This is confirmed via receipt of your sign up to the membership. You cannot cancel or freeze your membership within the minimum term.
8. Membership Cancellation
To cancel your membership after the minimum term, you must submit a notification of cancellation in writing, 14 days before your final billing cycle. Any account changes need to be requested by the cardholder on the account.
To cancel please contact us at hi@boxcleverldn.com
9. Membership Suspension
You have the option to freeze your membership after your minimum term has lapsed.
There is a maximum cumulative suspension period of 3 months in a 12-month period.
We require your membership to be active for another 3 months before you can suspend it again.
We require at 7 days notice before your next billing cycle, anything less and the suspension will start the following period.
To suspend your membership please contact us at hi@boxcleverldn.com
10. Refunds
We offer a partial or full refund within 28 days of any purchase (Including the 1st payment of a membership only).
We will not offer 1st month membership refunds if the customer has participated in more than 1 class over a 2 week period.